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SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated accessories with the utmost care and efficiency. Each order is processed through a meticulous quality check before being securely packaged to ensure your items arrive in pristine condition. Our team handles all shipments with priority, whether you've selected delicate pieces or bold statement designs, to guarantee a seamless experience from checkout to delivery.

Shipping Timeframe

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once dispatched, delivery times vary based on your location and selected shipping method. While most shipments arrive within the estimated window, occasional delays due to carrier logistics or unforeseen circumstances may occur. We recommend placing orders ahead of special occasions to account for potential transit variations.

Shipping Costs

We offer the following shipping options:

Standard Shipping (10–15 Business Days): $15 for orders totaling $0–$60.
Free Shipping (10–15 Business Days): Applies to orders of $60 or more (up to $9,999).

Shipping fees are automatically calculated at checkout based on your order subtotal. Promotional discounts may occasionally override standard rates, as noted during checkout.

Shipping Regions

We currently ship to over 50 countries, including the United States, Canada, the UK, and most EU nations. Some remote areas or regions with customs restrictions may not be eligible for delivery. During checkout, enter your address to confirm availability. For inquiries about unlisted destinations, contact our support team at [email protected].

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For consolidated shipments, tracking updates may take 24–48 hours to activate. If you encounter issues accessing your tracking details, our customer service team can assist in locating your package.

Delayed or Lost Shipments

While rare, delays can happen due to carrier disruptions or customs inspections. If your shipment exceeds the estimated delivery window by more than 5 business days, contact us at [email protected] with your order number. For lost packages, we’ll initiate a trace process with the carrier and provide a resolution within 7–10 business days, which may include a replacement or refund.

Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties determined by your local government. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your country’s customs office to estimate potential costs. Note that refusing to pay these fees may result in package return or abandonment, and refunds will not include original shipping costs.
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ElegantJewels – Your Destination for Handmade Necklaces, Earrings, Rings & Bracelets
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