Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? We get it. At Bijouluxr, we’re not just another faceless online store—we’re a small team of jewelry lovers who genuinely care about your experience. In fact, our founder, Sarah, still replies to every single email herself. (Yes, really!)
Remember that time you sent feedback to a big company and never heard back? Yeah, we hate that too. Whether it’s a question about gemstone sourcing or just to say hi, we read—and personally respond to—every message. Last month, a customer’s suggestion about adjustable ring sizes actually became one of our top-selling features!
Prefer live chat? Look for the little diamond icon in the corner—Jen from our team monitors it during business hours.
Fun fact: Bijouluxr started in 2018 when Sarah couldn’t find ethically sourced jewelry that didn’t look "crunchy" (her words!). What began as late-night emails to gemstone miners in Bali is now this—a community where your input shapes our collections. Crazy how things work out, right?
P.S. If you’re emailing about custom designs, include "For Sarah’s Eyes Only" in the subject line—she’s got a soft spot for those requests and usually sketches ideas while drinking her morning coffee.
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